Privacy Notice

Last updated 18 September 2026. This notice explains what KP Business Guru (“KPBG”, “we”) collects when you use kpbg.ai, KPBG Office, KPBG Intelligent Chat BOT, KPBG Web Tools and Your Clone AI, why, and the choices you have.

• 1. Who we are
• 2. What we collect
• 3. Why we use it
• 4. Website chatbots on customers’ sites
• 5. AI processing
• 6. Who we share it with
• 7. Where it is stored and for how long
• 8. Your rights
• 9. Cookies and analytics
• 10. Security
• 11. Children
• 12. Changes and contact

1. Who we are

KP Business Guru, Hyderabad, India, operates the Service. For your own company’s workspace, your company decides what data goes in and is the data fiduciary for its staff and customers; we process that data on your instructions.

2. What we collect

• Account details — your name, email, mobile number, company name, website, country and state, GSTIN if you give it, and your password (stored only as a one-way hash).
• Workspace data — the staff, tasks, chats, approvals, dues, leads, files and settings your company puts into the Service.
• Chatbot conversations — messages exchanged with a KPBG chatbot, and the name, phone, email and answers a visitor chooses to give.
• Usage and device data — sign-in times, IP address, approximate location, browser and device type, and pages opened, used for security and to improve the Service.
• Payment records — plan, invoices and payment status. Card and bank details go directly to the payment provider; we never see or store them.

3. Why we use it

• To create and run your workspace and chatbot, and to send the emails and notifications you ask for (verification codes, invites, daily digests).
• To bill you, keep accounts and meet tax and legal duties.
• To keep the Service secure: detect abuse, rate-limit, audit sign-ins.
• To support you and improve the Service, using aggregated usage that does not identify a person.
• To contact you about the Service. Marketing messages only with your consent, and you can opt out any time.

4. Website chatbots on customers’ sites

When you chat with a KPBG-powered bot on another business’s website, that business receives what you type and decides how to use it. KPBG stores the conversation for that business and applies this notice to our part of the processing. Phone verification codes are sent through that business’s own SMS provider; WhatsApp alerts through its own WhatsApp provider.

5. AI processing

Some features send text to an AI provider (Anthropic, or a provider whose key the company connects) to produce an answer, brief or draft. Only the context needed for that request is sent, it is not used to train AI models, and the outputs are stored in your workspace. Companies can limit or pause AI features at any time.

6. Who we share it with

We do not sell personal data. We share it only with processors who help us run the Service under contract: Cloudflare (hosting, storage, security), Resend (email), Anthropic (AI), Razorpay (payments), and, when a company connects them, its own MSG91, AiSensy or Interakt, ERPNext, Meta or Google accounts. We may disclose data when the law requires or to protect rights and safety.

7. Where it is stored and for how long

Data is stored on Cloudflare infrastructure and may be processed in data centres outside India with appropriate safeguards. We keep account and workspace data while the account is active and for 90 days after closure so it can be exported, then delete it, except invoices and records we must keep by law. Sign-in and security logs are kept for up to 180 days.

8. Your rights

Under India’s Digital Personal Data Protection Act, 2023 and other applicable laws you can ask to see, correct or delete your personal data, withdraw consent, and nominate someone to exercise these rights for you. Write to office@kpbg.ai; we respond within 30 days. If the data was given to one of our customers through their chatbot or workspace, we will pass your request to them or help you reach them. You may also complain to the Data Protection Board of India.

9. Cookies and analytics

We use a session cookie to keep you signed in and a small amount of browser storage for preferences. Our website analytics for customers counts page views without third-party trackers. If a company adds a Meta Pixel to its chatbot, that is under the company’s control and consent choices.

10. Security

Passwords are hashed, connections are encrypted, each company’s data is separated, sign-in attempts are limited, and connector keys are stored sealed. No system is perfectly secure; tell us at once at office@kpbg.ai if you suspect a problem.

11. Children

The Service is for businesses and is not directed at children under 18. We do not knowingly collect their data; tell us if you believe we have.

12. Changes and contact

We may update this notice; the date at the top shows the latest version and important changes are announced in the app or by email.