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Terms of Service

Last updated 18 September 2026. These terms apply to kpbg.ai, KPBG Office, KPBG Intelligent Chat BOT, KPBG Web Tools and Your Clone AI (together, “the Service”), provided by KP Business Guru (“KPBG”, “we”, “us”), Hyderabad, India.

1. Your account

You must be 18 or older and have authority to bind the business you sign up for. Keep your login private; you are responsible for what happens under your account and for the people you invite. Tell us at once if you believe your account has been misused.

2. Free trial and plans

New companies get a free trial (15 days unless we say otherwise) with no card and no charge. One trial per business, email, mobile number or GSTIN. When the trial ends, your workspace becomes read-only until you choose a plan; your data stays available for export for at least 90 days.

Plans, included staff, AI allowances and add-ons are as shown on our pricing pages at the time you buy. Prices in India are in rupees plus GST; outside India, in US dollars. AI allowances are per month and do not carry over.

3. Billing and payments

Paid plans are billed in advance, monthly or yearly. Yearly plans are discounted as shown on the pricing page and are billed once for the full year. Payments are collected through Razorpay or another payment provider we name; we do not store your card details. Taxes are added where the law requires. If a payment fails we will remind you; after 14 days we may suspend the workspace until it is settled.

4. Cancellation and refunds

You can cancel any time from Settings; the plan runs to the end of the period you paid for and is not renewed. Monthly fees are not refunded for part-months. For yearly plans, you may ask for a refund of the unused full months within 30 days of the yearly payment; after that, no refund. AI top-ups and other one-time charges are not refundable once used.

5. Acceptable use

Use the Service only for your own lawful business. You must not: send spam or messages people did not agree to receive; upload content you have no right to use, or that is unlawful, abusive or misleading; try to break, overload or reverse-engineer the Service; use it to build a competing product; or let a third party use your account. We may remove content or suspend accounts that break these rules.

Messages your chatbot or Office sends through your own SMS, WhatsApp or email providers are your responsibility, including consent and any provider rules.

6. Your data and your customers’ data

Your company data — staff, tasks, chats, leads, files, settings — belongs to you. You give us the right to store and process it only to run the Service for you. We keep each company’s data separate and never share it with another customer. You can export it from Settings at any time.

You are the data controller for your customers’ and staff’s personal data; we process it on your behalf. Our Privacy Notice explains what we collect and why. You promise that you have the right to put this data into the Service.

7. AI features

AI briefs, reminders, follow-up drafts and chatbot answers are generated automatically from the information you and your visitors provide. They can be wrong. Review anything before you rely on it or send it in your name. AI use is metered by your plan’s allowance; you can set a daily spend limit or pause all AI features. If you connect your own AI key, that provider’s terms also apply.

8. Third-party services

Parts of the Service run on Cloudflare (hosting), Resend (email), Anthropic (AI), Razorpay (payments) and, when you connect them, your own MSG91, AiSensy or Interakt, ERPNext, Meta or Google accounts. Their availability and terms are outside our control. Read-only connections to your ERP never write to it.

9. Availability and support

We aim for the Service to be available around the clock, but we do not promise uninterrupted service. We may pause it for maintenance and will try to tell you first. Support is provided in English and Telugu by email and chat during business hours, Monday to Saturday.

10. Our rights and limits

The Service, its design and software are ours or our licensors’. Your company name, logo and content stay yours. The Service is provided “as is”. To the extent the law allows, we are not liable for indirect losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

11. Ending the agreement

You may close your account at any time. We may suspend or close it if you break these terms, do not pay, or if the law requires. After closure, we keep your data for 90 days for export, then delete it, except where we must keep records for tax or legal reasons.

12. Changes and contact

We may update these terms; material changes will be announced in the app or by email at least 15 days before they take effect. These terms are governed by the laws of India, and courts in Hyderabad, Telangana have exclusive jurisdiction.

Questions: office@kpbg.ai · KP Business Guru, Hyderabad, India · Privacy Notice